Analytics
Track your messaging performance and team activity
+12.5%
12,438
Messages Sent
+11.8%
12,105
Messages Delivered
+8.3%
9,847
Messages Read
+0.4%
97.3%
Delivery Rate
-1.2%
79.2%
Read Rate
Messages Over Time
Daily sent vs delivered
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Sent
Delivered
Top Templates by Usage
Most used message templates
Welcome Message3,240
Order Confirmation2,810
Shipping Update2,150
Payment Reminder1,680
Feedback Request1,120
Agent Response Times
Average first response time
PS
Priya Sharma
1.2 min
RV
Rahul Verma
2.5 min
AD
Anita Das
1.8 min
VS
Vikram Singh
3.1 min
SP
Sneha Patel
0.9 min
Conversation Status
Current conversation breakdown
342Active
128Pending
215Resolved
76Expired
Active45%
Pending17%
Resolved28%
Expired10%
Campaign Performance
Detailed campaign messaging stats
5 campaigns
| Campaign | Sent | Delivered | Read | Failed | Delivery % | Read % |
|---|---|---|---|---|---|---|
| Spring Sale 2026 | 5,200 | 5,080 | 4,120 | 120 | 97.7% | 81.1% |
| New Arrivals Alert | 3,400 | 3,310 | 2,540 | 90 | 97.4% | 76.7% |
| Loyalty Rewards | 2,100 | 2,050 | 1,780 | 50 | 97.6% | 86.8% |
| Flash Deal Friday | 1,800 | 1,720 | 1,200 | 80 | 95.6% | 69.8% |
| Re-engagement | 938 | 905 | 620 | 33 | 96.5% | 68.5% |